Very friendly and professional. Would have liked an explanation why my 2019 Mazda CX-9 needed an update for the GPS and cruise control after 7000 miles . Bought it 10 months ago with 5000 on it as. Program car?
I have already given my opinion to the Cadillac side of your business. Since I have not heard back from them, I ask you to stop wasting my time with surveys you have no intention of reading much less reacting to.dammitboy...
Dennis - Thank you for your response. We're sorry that no one has followed up yet; we will ensure that some one does so promptly in order to address any concerns you have. Sincerely - Mazda of Lake Lanier.
We've had Mazdas for at least 30 years and loved them all. When we decided our MPV was aging out we started looking at the 2020 CX9. NICK JONES sent us a text, then all the info we were looking for to help with our decision. We bought our CX9 from Nick and couldn't we happier. A real 10 STAR experience! Thank you!
2016 Mazda 6 for oil change & tire rotation. One tire was bad & couldn't be rotated! They did do half of a rotation & charged me $29.95. I think that the rotation should not have been done! Staff was friendly
Staff patiently took the time to show us several vehicles and explained processes and options clearly. They made our experience a positive one and I hope to do business with them again. Will definitely recommend them.
Based on previous experience at this dealership, I can?t give a fair review. Service was completed and my car is fixed as far as I know (computer software update). Waiting room was nice although WiFi was weak, people were nice.
Kay - Thank you for your review. Please don't hesitate to let us know if you have any questions or concerns about your visit. We want to make sure you're completely satisfied with the experience. Sincerely - Mazda of Lake Lanier.
i brought my Mazda in for recall service that was supposed to take about an hour; I was there almost 5 hours. I also asked for a diagnostic reading, which I never received. They replaced a switch. This work did nothing to turn off the lights that are constantly on. In fact, the vehicle is running worse than when I brought it in! The interior of the car was left a mess and included a Food Permit for someone I do not know. The vehicle was left running while I paid for this poor service and I ran out of gas before I got to a place I could fill up. This experience has confirmed that I will be getting rid of my vehicle and never getting another Mazda. I have had to go to another mechanic to fix what this dealership said it had.
Anita - Thank you for your feedback. We're sorry to hear about the delay you encountered during service, and that you are continuing to have issues. Our service team will be reaching out in order to assist further. Sincerely - Mazda of Lake Lanier.
It took 1.5 hours for an oil change and tire rotation, with an appointment. I also was charged 3.25% for the convenience of using a debit card, which showed up on receipt as non cash discount. Over charged for a dealership oil change and then dump 3.25% surcharge on a debit card? I dont think I will be coming back.
Patricia - Thank you for your feedback. We're sorry to hear that you were disappointed. We will be reviewing this with our service department, and our team will reach out to assist further. Sincerely - Mazda of Lake Lanier.