Check in guy was great and listened to all my concerns about the car. Brandy ( my tech) was late that day and when we chatted I told her I needed the car by 2:00. When I had not heard from her by 2:45 I called and was told that she was at lunch. I determined that my car was ready so I went and got it. My total bill was significantly higher than the quote Brandy had given me and I?m not sure why.
The service was great. I am frustrated by all the recalls and two- three appointments to get them resolved. This is not the fault of the personnel but Mazda itself. I wish that this was a true Mazda dealer and not a Cadillac dealership with a little side gig of Mazda. My daughters went to the empty Mazda building and no one was there to help them so they drove to Buford for help. They didn?t know to bypass the Mazda building and go to Cadillac. There should at least be a note of what to do. I did the same thing my first time but walked next door to Cadillac to ask if Mazda was still in business. All the service signs show how great it is to be a Cadillac customer but Mazda is like the step child. Personnel said ?we?ve never seen a car like this?. Again, not their fault. Service was great.
Service visit was for a Mazda recall to reprogram the computer. The service writer was prompt, courteous and thorough. The waiting area was clean, well furnished and comfortable. The reprogramming was completed in a timely manner and the service writer kept us informed about its progress. The car received a thorough cleaning prior to being returned to us.
This was my first visit to Mazda of Lake Lanier. The cashier was very helpful in directing me where to go for service. Upon entering the garage, I was immediately greeted. Brandy was helpful from start to finish, she was honest and direct. I plan to return for service to this location.
The customer service from Brandi is excellent. I have only had maintenance work done, and so far it has all been good, although a bit expensive. I moved from Ohio, and the Mazda dealer there was a lot less expensive. I was not happy about the fact that you started charging a fee to use a credit card. I am a small business owner and I would never pass that along to my customers. I would think as a large company that is actually expanding, that you would not NEED to pass that on either. I would not purchase a car there for that reason, I would want to use my credit card for a significant down payment to earn the rewards on my card, but it wouldn't be worth it if I have to pay a large fee. Just some food for thought...
Not happy that when using a debit card I was charged a "transaction fee." 3.25 charge on debit is robbery. They want me to pay by check? Is this 1990. I specifically said I would like to pay with debit card and cashier said its same price, after quoting me cash price. Was surprised that same price meant credit card price. I'm not sure I will be bringing my car back to this Mazsa dealership, which is a shame since I bought car protection from them. Not sure they are trustworthy. If they are willing to misrepresent a $4 charge who knows what they will misrepresent.
I brought my 2018 Mazda6 in to have a tire replaced during my vacation. The night before I managed to puncture the tire after a Concert in Charlotte. They were able to get me in and replace my tire before my trip home. I made it home in one piece thanks to the replacement tire. Thanks for the service provided to me!
we bought our daughter a 2013 Mazda CX5 from a used car dealership in Marietta earlier this year. While we had tires replaced and oil changed elsewhere, we felt it time to get some dealership service performed to maintain the car's performance.your crew, mainly dealing with Jonathan, was awesome. John called me with updates and suggested maintenance work throughout the process.We feel confident the car will be kept in good shape by your service department. We will be back with that vehicle.On a secondary note - we own a 2019 Subaru Outback ( 3rd one) and a Toyota Tacoma ( 2nd one). I would put your service department on par with our experiences at these other dealerships.
A dealership decal was placed on my vehicle without my consent while getting a 40,000 mile service. My vehicle was not purchased from this dealership and there was no reason for this. Also, the staff was unprofessional.
Katherine - Thanks for your feedback, and we're sorry to hear you are disappointed. We use these decals to identify our VIP customers when they come in for service. Our service manager, Amy, has reached out to you and left messages regarding your concern. Please give her a call back when you get a chance so she may assist you further. Sincerely - Mazda of Lake Lanier.
Brandy was wonderful as a service adviser. My issue is that every time I come to the dealership for service, which I only service this car at your dealership, they always try to up sell. Also the cost of an oil change and tire rotation was $106.00, that is crazy even for synthetic oil.I am not sure I would come back myself. In fact I just recommended a friend to the dealership and he made a purchase. The sales person, Earl Roach, who I recommended never even sent or called to thank me.So I do not think I will be sending anyone that way.
Andy - Thank you for your survey response. We're sorry to hear of your frustrations. Our advisors will recommend services according to your mileage at the time of service, and we encourage you to take advantage of our service specials, which you can find here: https://www.mazdaoflakelanier.com/ServiceAndPartsSpecials_D. We appreciate your referral, but it appears the issue was that your friend did not mention you by name. Sincerely - Mazda of Lake Lanier.