The only work done (on my '13 CX5) was detailing and that looked good (9 out of 10).I assume the "unseen" work was done just fine, no problems. I especially appreciated getting a loaner for the couple days it took to finish the work. And they were very nice at the dealership.
I brought in my 2012 Mazda3 for regularly scheduled maintenance. The staff was helpful and professional. I have brought my Mazda3 to the dealership over the last 4 years and I have been consistently pleased with the service performed on the vehicle. I have never had a problem with the staff. I do plan to continue to bring my Mazda3 to this dealership in the future.
Shortly after I picked up my car the low tire pressure signal appeared. I checked my tire pressure and it was good for all four tires. I am out of town now but will return the car next week for service
John - Thanks for your feedback. We're sorry to hear that you had a TPMS warning light come on. We'd be happy to take a look - just let us know when you would like to come in. Sincerely - Mazda of Lake Lanier.
Spent 342.00 for nothing, sent car there on false hope that it would be looked at and we would not pay as much for repairs. The 342 includes towing to get to dealership and get it out of there. It ended up being a very inexpensive Thermostat. Your dealership wanted 3100 in repairs, then after being told 170 to look at car. Tried to bill us 435 for no repairs. Very disappointed in the misleading run around. Very costly experience..
Mr. Dolin, thank you for getting in touch. We sincerely apologize for the impression that we left on you during your visit but wanted to reiterate some of the details from your recent inspection. We completed a cooling system pressure test that revealed that combustion gases are entering your cooling system and ultimately over pressurizing your cooling system. This is ultimately a result of a cracked headgasket which represents a significant safety danger to you and the younger driver that frequently uses this vehicle. While the thermometer fix that was recommended by your mechanic is certainly a temporary solution, the cracked head gasket will ultimately result in an inoperable vehicle if not addressed in a reasonable time frame. Our service department really wants to make the most accurate recommendations that reinforce vehicle safety which is always our primary goal. If you have any further questions or comments we would be more than happy to speak with you in person. Thank you again for reaching out.
Mazda of Lake Lanier Customer Experience Team